...I’ve experienced several times. Especially when I bring user researchers and designers together with other professions for the first time. Not everyone understands, or is familiar with, digital and agile...
...worked with our multidisciplinary team to define the problem, understand user needs and come up with some prototype designs for their solution. We focused on user-centred design, and covered accessibility,...
...user research). developing a full training module: 3 to 6 months (requires significant user research and testing). Regular reviews Review content annually for relevance, accessibility, and accuracy. Make sure you...
...instances of users missing the “Show filters” button when using a mobile device. We think users may miss this grey secondary action button for a few reasons, including: it looks...
...at all levels on equality, diversity and inclusion. Fair treatment ambassadors Trained volunteers promote and foster a working environment in which everyone is treated fairly and equally. Several ways to...
...includes everyone regardless of their demographic. As the ‘new normal’ emerges we need to seize this moment to shape a new history. One in which people, regardless of race, can...
...in the Midlands. I started out in content design, after a sidestep from journalism, at University of Bath in 2013 where we built a new website inspired by GOV.UK. I’ve...
...for schools and pupils as well as trialling tests for 2020 and 2021 working with a new supplier that will operate the tests on our behalf from 2020 developing the...
...support me, but don’t do it for me.” I spent weeks writing that guidance, and at the end found myself facing a new problem: how to share it with the...
...experiences and frustrations of an assistive technology user. I was introduced to the format by Catrina Imray and Andy McNicoll at Social Security Scotland. Credit goes to Home Office Digital’s...
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